Strategic & Tactical Solutions for Salesforce CRM Services
Federal agencies depend on the National Institutes of Health Information Technology Acquisition and Assessment Center (NITAAC) to provide leading Government-Wide Acquisition Contracting (GWAC) services for IT procurement.
MetroStar System’s Salesforce CRM solutions enable NITAAC to capture helpdesk tickets, manage helpdesk operations, obtain and manage business opportunities, deploy marketing campaigns, distribute mass emails, and manage trade shows and training.
The platform we created procures over $5B worth of contracts annually, catalogues 2.8M IT products, stores more than 2,000 contract awards, and is used by thousands of government officials and federal contractors.
Our Salesforce CRM services and solutions give NITAAC a strategic and tactical customer relationship management tool, a more streamlined structure to its processes, and better IT services to the organizations it serves.
Key Metrics
Key Metrics
Technologies
Service Cloud for Customer Relations Management
Apex for Building Complex Applications
SOQL/SOSL for Search Functionality
SaaS Model for Software Distribution
Learn How Innovative CRM Solutions Can Improve Your Customer Relationships
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