Connecting Multiple Platforms for Enhanced Intelligence
The National Domestic Communication Assistance Center’s (NDCAC) mission is to provide assistance and information to state, local, tribal, and federal law enforcement for lawful electronic intercept and forensics.
MetroStar Systems was tasked with creating a unified environment for NDCAC consisting of a Public Website, Secure External Portal, and Internal Portal. Using the Internal SharePoint Portal as a CMS. Using SharePoint Business Connectivity Services (BCS), we centralized all data for knowledge sharing both through the external portal and through the help desk, and ensured all data published to the external portal routs through automated approval workflows. Our SQL Server Reporting Services makes local data as well as user management and portal usage data readily-available, providing a unified reporting experience for NDCAC.
In addition to unified communications throughout the SharePoint environment, we also have integrated external web services and Java based components maintaining a technology agnostic environment. We also provide access to the external portal to both locally managed and external users from multiple trusted identity providers.
Through better business connectivity solutions, we’ve served thousands of law enforcement officials and have tracked over 50,000 requests in our customized SharePoint ticketing system – helping NDCAC better assist law enforcement officials.